{"id":27156,"date":"2019-10-23T11:32:06","date_gmt":"2019-10-23T17:32:06","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=27156"},"modified":"2024-01-25T13:40:52","modified_gmt":"2024-01-25T20:40:52","slug":"uchealth-docline-connects-medical-providers-around-the-world-with-experts-24-7","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/uchealth-docline-connects-medical-providers-around-the-world-with-experts-24-7\/","title":{"rendered":"DocLine connects medical providers around the world with experts 24\/7"},"content":{"rendered":"
<\/div>
\"Abbey
Abbey Alexander loved living and working as a teacher in Cambodia before a gas station explosion left her burned over 30% of her body. Photo courtesy of Erin Alexander.<\/figcaption><\/figure>\n

The call came in to a communications war room to help rescue a Colorado teen who had been severely burned more than 13,000 miles away in Cambodia.<\/p>\n

A team of specially trained critical care nurses staffs the center 24\/7 at UCHealth University of Colorado Hospital<\/a> in Aurora. The service<\/a> is known as DocLine and medical providers anywhere can call for help.<\/p>\n

Abbey Alexander, 18, is from Firestone, Colorado, but had been living and teaching kindergarten at an international school in Cambodia.<\/p>\n

\"An
An Air ambulance brought Abbey Alexander home to Colorado from Cambodia. Critical care nurses at DocLine worked out all the details for the transfer. Photo courtesy of Erin Alexander.<\/figcaption><\/figure>\n

Her fianc\u00e9, parents and brother also had been living and working in the city of Siem Reap. Alexander and a fellow teacher happened to be riding past an unlicensed gas station on a scooter when a propane tank blew up, knocked them off the scooter and severely burned both young women.<\/p>\n

Alexander suffered burns over 35% of her body and doctors in Cambodia knew they couldn\u2019t adequately care for her. So they stabilized her and sought help. U.S. Embassy workers in Cambodia found an air ambulance company that was looking for a burn center capable of treating Alexander\u2019s injuries. That\u2019s when the call came in to the UCHealth DocLine and the Colorado team jumped into action. They made dozens of calls to oversee arrangements and bring Alexander to the UCHealth Burn and Frostbite Center<\/a> on the Anschutz Medical Campus<\/a>, one of just 54 elite burn centers in the U.S., certified by the American Burn Association<\/a>.<\/p>\n

Fielding calls from 48 states and 19 countries\u00a0<\/strong><\/h2>\n

While the call to help Alexander came from especially far away, UCHealth DocLine nurses are used to far-flung requests for help.<\/p>\n

\"DocLineDocLine workers have fielded calls from medical providers in 48 states and 19 countries. About 900 incoming and outgoing calls flow through the center each day, adding up to more 300,000 a year. The nurses work with on-call specialists who provide real-time advice on how best to help patients get the care they need as fast as possible at all hospitals within the UCHealth system.<\/p>\n

Inside the UCHealth DocLine center, nurses work in a dark room with colorful screens lighting up the walls. The screens show a 30,000-foot view and up-to-the-minute updates on where space is available at UCHealth hospitals. They also track the locations and availability of emergency vehicles and helicopters.<\/p>\n

For medical providers, the center provides one-stop shopping for information and help.<\/p>\n

\u201cIf you\u2019re a provider at a small hospital and you only have a nurse and a clerk and a patient with a third-degree burn comes in, you don\u2019t have to play phone tag. We\u2019ll send the flight team out to help you,\u201d said Rob Leeret, a former emergency and ICU nurse who oversees DocLine and LifeLine<\/a>, UCHealth\u2019s emergency helicopter service.<\/p>\n

\u201cDocLine is a dispatch and operational command center. It encompasses all the logistics,\u201d Leeret said. \u201cAny provider can call. We\u2019ve got specialists on call 24\/7, 365.\u201d<\/p>\n

The service provides vital support and connections to communities throughout the Rocky Mountain region and some other remote sites.<\/p>\n

The number providers can call is: 844-285-4555.<\/p>\n

Real-time data makes the UCHealth DocLine unique\u00a0<\/strong><\/h2>\n

Leeret said the UCHealth DocLine is unique among services around the U.S.<\/p>\n

Some health centers have centralized dispatch facilities, but they don\u2019t combine them with an on-call center for medical advice from specialists, TeleStroke services in 20 remote sites and real-time data on capacities and availability throughout an entire hospital system.<\/p>\n

\u201cThis room is every bit as important as an operating room,\u201d Leeret said of the DocLine headquarters. \u201cThese phones have to ring so patients can get exactly the care they need. We have redundancies so our system never goes down.\u201d<\/p>\n

On average, callers wait no more than 12 seconds to speak to a nurse.<\/p>\n

\u201cWe try to think of everything, remove all roadblocks and administrative burdens and help providers transfer patients where they need to go,\u201d Leeret said.<\/p>\n

The goal at every step is to intervene during challenging times get patients the best possible help as quickly as possible.<\/p>\n

\"Rob
Rob Leeret, with screens at the UCHealth DocLine headquarters. The service provides 24\/7 medical support along with up-to-the-minute data on space for patients throughout the UCHealth system. Photo: UCHealth.<\/figcaption><\/figure>\n

\u201cPeople get hurt in the mountains and have car accidents. They have strokes and heart attacks far from help,\u201d Leeret said. \u201cWe keep an eye on the patient from beginning to end.\u201d<\/p>\n

That\u2019s exactly what critical care nurse, Tamara Alferos, did for Alexander. She fielded countless calls, put a burn specialist on the phone with doctors in Cambodia, helped transfer Alexander\u2019s records, ensured that space was available in the Colorado burn unit and kept in close contact with the medical flight crew as Alexander\u2019s flight made its way back to the U.S.<\/p>\n

\u201cWe had this patient out there and we needed to get her home,\u201d Leeret said.<\/p>\n

Finally, 9 days after Alexander\u2019s accident, she was on her way home in a small medical plane. Her mom rode with her.<\/p>\n

\u201cIt was like roadtripping in the back of someone\u2019s minivan,\u201d said Erin Alexander. \u201cThere was no bathroom. IVs were hanging off the back of chairs from carabineers. We stopped a little islands to refuel and go to the bathroom.\u201d<\/p>\n

The trip required four stops and 28 hours.<\/p>\n

Then the plane touched down at Denver International Airport and an ambulance brought Alexander directly to the burn center where her providers already felt like they knew her thanks to Alferos\u2019 help.<\/p>\n

Alexander\u2019s doctors expect Alexander to have a full recovery. Her parents recently visited the DocLine war room and got to thank Alferos in person.<\/p>\n","protected":false},"excerpt":{"rendered":"

The call came in to a communications war room to help rescue a Colorado teen who had been severely burned more than 13,000 miles away in Cambodia. A team of specially trained critical care nurses staffs the center 24\/7 at UCHealth University of Colorado Hospital in Aurora. The service is known as DocLine and medical […]<\/p>\n","protected":false},"author":2123,"featured_media":27172,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[245,620,1393,869,4293],"class_list":["post-27156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-burn-care","tag-docline","tag-lifeline","tag-stroke-care","tag-uchealth-burn-and-frostbite-center"],"acf":[],"yoast_head":"\nUCHealth DocLine connects providers with experts 24\/7 - 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