{"id":36147,"date":"2020-11-30T00:01:15","date_gmt":"2020-11-30T07:01:15","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=36147"},"modified":"2023-08-10T08:58:27","modified_gmt":"2023-08-10T14:58:27","slug":"molly-lotz","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/molly-lotz\/","title":{"rendered":"Molly Lotz"},"content":{"rendered":"
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Molly Lotz, a crisis support counselor at UCHealth Yampa Valley Medical Center, provides emotional support to patients and staff. Photo by Lindsey Reznicek, UCHealth.<\/figcaption><\/figure>\n

Social worker extends helping hand to patients, staff<\/h2>\n

Molly Lotz was waiting with her family for her 12-year old\u2019s soccer game to start. She was not scheduled to work.<\/p>\n

But then she received a call from someone in the emergency department at UCHealth Yampa Valley Medical Center. A patient needed a behavioral health consult, and it was going to be a while before a virtual visit for one could take place.<\/p>\n

After excusing herself from the soccer game, Lotz arrived at the hospital to meet with the patient.<\/p>\n

\u201cI love this work,\u201d she said. \u201cWhen a patient or a family member or a staff member is going through a crisis, it\u2019s so critical for them to be supported \u2013 not only through the physical care they receive from our physicians and staff, but to also feel supported in their mental, behavioral and emotional needs.\u201d<\/p>\n

Describing her role as a licensed clinical social worker and crisis support counselor as \u201cunique, varied and impactful,\u201d Lotz said physicians and staff feel tenderness toward the patient and their family, but providing emotional support isn\u2019t always within that moment\u2019s scope of care.<\/p>\n

\u201cIt\u2019s beneficial to be able to pass off the emotional care to myself or another social worker, and we can provide support gently, delicately and with grace,\u201d she said.<\/p>\n

Lotz\u2019 job is two-fold, working with patients and family members to support their needs during or after a medical or mental health crisis, or both, and working with staff to support their needs. There are similarities with both.<\/p>\n

\u201cEveryone deserves support in a crisis,\u201d she said. \u201cWhether it\u2019s a debrief after a critical incident, a check-in once a month or a recommendation to seek assistance from UCHealth\u2019s Employee Assistance Program (EAP), there are resources to support everyone.\u201d<\/p>\n

At the end of 2019, Lotz worked with her leader to have an additional four hours approved each month to be able to offer staff drop-in sessions, which have been highly utilized. She also does departmental rounding on staff.<\/p>\n

\u201cDifficulties at home, leader turnover, personal or professional relationships, substance use and abuse, changes in patient care protocols \u2013 it can all bring stress,\u201d said Lotz. \u201cThere are instances where the impact is individual, and other times where it stretches across multiple departments, like a trauma patient with an unfortunate outcome. That\u2019s when it\u2019s so important to gather and process the incident, and the earlier we can start processing that critical event within the Critical Incident Stress Debriefing structure, the easier it is for staff to return to work without carrying that baggage.\u201d<\/p>\n

Over her 17 years at YVMC, Lotz has witnessed a positive shift in the science and language involving mental and behavioral health.<\/p>\n

\u201cWe know more about how the brain stores memories, whether they\u2019re acutely traumatic or ongoing chronic stressors. We know they\u2019re manifested through physical responses and reactions that can sometimes perpetuate or mimic chronic illness but working on the physical aspect is only a bandage for what\u2019s going on emotionally,\u201d she said. \u201cWe now have more language around mental health, so we can identify the issues easier. When we can name things, we can categorize them and better understand when it\u2019s more of a psychosocial or psychological need than a physical need.\u201d<\/p>\n

Lotz said the body has no timeframe of how long it has been since the brain first processed a particular traumatic event. Because of that, it can be difficult to proceed when a similar event occurs, which is why it\u2019s so important to have support resources available soon after trauma.<\/p>\n

Having been close to her own traumatic and sad events in her own life helps Lotz support others more easily.<\/p>\n

\u201cI know when it\u2019s not \u2018mine.\u2019 I can say, \u2018I know how badly this hurts, but this one is not mine so I am here to help carry your load through this,\u2019\u201d she explained, \u201cand because it\u2019s not mine, I\u2019m able to move through it quicker and support the people who are directly affected by the incident. It\u2019s important to recognize and understand the ownership of the grief and trauma. Being able to go home to my family after a crisis stops me in my tracks and reminds me of the fragility of life.\u201d<\/p>\n

Lotz counts it as a good day at work when she can clock out, walk through the parking lot, take a deep breath and feel like even though something unexpectedly bad may have happened to someone, that she helped make the situation a little easier for the\u00a0people impacted by it.<\/p>\n

\u201cEven though it may be the worst day of their life,\u201d said Lotz, \u201cknowing you helped make something terrible a little less terrible makes me keep doing this work.\u201d<\/p>\n

\n
<\/span><\/p>\n

You Make Extraordinary Possible<\/span><\/strong><\/p>\n

Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/span><\/p>\n

Share a story<\/span><\/a><\/span><\/p>\n

<\/div><\/div>\n<\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

  Social worker extends helping hand to patients, staff Molly Lotz was waiting with her family for her 12-year old\u2019s soccer game to start. She was not scheduled to work. But then she received a call from someone in the emergency department at UCHealth Yampa Valley Medical Center. A patient needed a behavioral health consult, […]<\/p>\n","protected":false},"author":2146,"featured_media":36149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-36147","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"\nMolly Lotz - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Molly Lotz, a crisis support counselor at UCHealth Yampa Valley Medical Center provides emotional support to patients and staff.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Molly Lotz\" \/>\n<meta property=\"og:description\" content=\"Molly Lotz, a crisis support counselor at UCHealth Yampa Valley Medical Center provides emotional support to patients and staff.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.uchealth.org\/today\/molly-lotz\/\" \/>\n<meta property=\"og:site_name\" content=\"UCHealth Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/uchealthorg\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-30T07:01:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-10T14:58:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/11\/19164428\/YMEP_Molly-Lotz-sized.jpg\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lindsey Reznicek, UCHealth\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@uchealth\" \/>\n<meta name=\"twitter:site\" content=\"@uchealth\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindsey Reznicek, UCHealth\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/\"},\"author\":{\"name\":\"Lindsey Reznicek, UCHealth\",\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/#\\\/schema\\\/person\\\/0cc727c721a15572b8b9321edfd49321\"},\"headline\":\"Molly Lotz\",\"datePublished\":\"2020-11-30T07:01:15+00:00\",\"dateModified\":\"2023-08-10T14:58:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/\"},\"wordCount\":906,\"publisher\":{\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uchealth-wp-uploads.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2020\\\/11\\\/19164428\\\/YMEP_Molly-Lotz-sized.webp\",\"keywords\":[\"You make extraordinary possible\"],\"articleSection\":[\"UCHealth\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/\",\"url\":\"https:\\\/\\\/www.uchealth.org\\\/today\\\/molly-lotz\\\/\",\"name\":\"Molly Lotz - 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