{"id":4859,"date":"2016-03-30T00:00:00","date_gmt":"2016-03-30T06:00:00","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/2016\/03\/30\/the-communication-facilitator\/"},"modified":"2020-01-28T16:02:35","modified_gmt":"2020-01-28T23:02:35","slug":"the-communication-facilitator","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/the-communication-facilitator\/","title":{"rendered":"The communication facilitator"},"content":{"rendered":"
<\/div>

Meghan and Craig Stalker prepared like many other parents-to-be for the arrival of their child. They picked a hospital, set up the nursery, took birthing classes. But unlike most parents, they had one more detail to consider \u2014 a detail that in the past had caused them anxiety and frustration.<\/p>\n

Craig is deaf, and he needed the services of an interpreter during the delivery.<\/p>\n

The Stalkers worked closely with UCHealth Interpreter Services to make sure the birth of their second child was everything they had hoped for.<\/p>\n

\"\"
Meghan Stalker with her daughter, Finnley, after a C-section at Medical Center of the Rockies. Stalker\u2019s husband, Craig, who is deaf, was able to experience the birth of his child through a live interpreter.<\/figcaption><\/figure>\n

\u201cIt is our obligation to provide interpreter services \u2014 it is the law \u2014 but in our mind it\u2019s also the right thing to do,\u201d said Peter Nava, interpreter coordinator for UCHealth Interpreter Services at Poudre Valley Hospital, who also started the department more than a decade ago. \u201cOur job is to provide the best care possible to our patients, and this is an important component.\u201d<\/p>\n

UCHealth Northern Colorado has eight employed interpreters who serve Poudre Valley Hospital, Medical Center of the Rockies and its more than 40 clinics. At MCR alone \u2014 where two interpreters are stationed \u2014 there\u2019s an average of 300 interpreter service interactions monthly. Along with UCHealth interpreters, health care providers use outside services, such as Deaf Communication Services and video remote interpreting (VRI), which uses a secure, live Internet video connection.<\/p>\n

\u201cAn interpreter is not the voice of the deaf person but is ensuring their voice is heard, and it works both ways,\u201d Meghan said. \u201cAn interpreter is a tool \u2014 a communication facilitator.\u201d<\/p>\n

And in the world of health care \u2014 with its complicated terminology, potentially serious decisions and life-changing events \u2014 this communication tool becomes ever so important.<\/p>\n

\"Craig
Craig Stalker with his daughter, Finnley.<\/figcaption><\/figure>\n

\u201cIt\u2019s a very scary experience when you have to visit with a doctor for a health issue and you have no idea what they are saying,\u201d said Iliana Quintero, interpreter services coordinator at MCR. \u201cIt\u2019s nice to be able to understand what is being said and ask questions. An interpreter is almost like an advocate for them, as it can lead to major errors if things are not understood.\u201d<\/p>\n

During the birth of their now almost 3-year-old daughter, Everlyn, at a hospital outside the UCHealth system, Meghan and Craig experienced the fear and frustration that can accompany inadequate interpretation services. After 25 hours of labor, Meghan had to undergo an emergency C-section. The couple was told they wouldn\u2019t be provided a live interpreter until Meghan was 7 centimeters dilated \u2014 they were only offered a VRI prior to that benchmark \u2014 so as things became more complicated, Craig found himself more lost in a world of silence.<\/p>\n

\u201cMy wife was in labor, and the nurses came in and left, came and left, came and left,\u201d Craig recalled, as interpreted by Meghan. \u201cA VRI can be a great tool but was worthless in that kind of situation. So my wife had to interpret for me to let me know what was going on. \u2026 I can\u2019t even imagine how my wife was able to hear the information and then explain it to me while she was so heavily medicated or while she was in pain of the labor. It was very frustrating. I felt very frustrated. And it was not fair to my wife.\u201d<\/p>\n

Dr. Natalie Rochester, an obstetrician and gynecologist with UCHealth in west Greeley and Loveland, performed the C-section for delivery of Meghan\u2019s second child at MCR this past year, a healthy baby girl named Finnley. A live interpreter met the couple at the front door.<\/p>\n

Rochester said it\u2019s important for patients and family members to have a live interpreter for a delivery and she prefers to use UCHealth\u2019s Interpreter Services.<\/p>\n

Having an interpreter present allows both the patient and the loved one to actively participate in the care.<\/p>\n

\u201cIt\u2019s impossible to be an active participant when you are also the sole means of communicating it for someone else,\u201d said Meghan, who went to college to be a teacher of the deaf. \u201cIt\u2019s like watching a YouTube video on how to juggle and doing it at the same time. \u2026 The doctor might ask how you feel about this or that, but you can\u2019t even respond to how you feel about it because you are repeating the question and someone else\u2019s answers.\u201d<\/p>\n

Meghan recalls how terrified her husband was when he finally found out what was going on during her first delivery \u2014 that kind of situation is \u201cnot rightfully deserved for anyone,\u201d she said.<\/p>\n

Nava agrees, and it\u2019s providing that understanding that makes his job so fulfilling.<\/p>\n

\u201cMany of our patients come into our hospitals and clinics not knowing what to expect, as many come from countries where medicine is practiced completely differently,\u201d he said. \u201cThe ability to help them understand and having them ask questions lift a burden for them. It makes them feel like they are not blindfolded anymore. They are able to ask questions and they smile \u2014 and you see that smile. It\u2019s not a nervous smile. It\u2019s an, \u2018I got it. I understand what\u2019s going to happen,\u2019 smile.\u201d<\/p>\n

About 80 percent of UCHealth\u2019s Interpreter Services work in northern Colorado is for Spanish-speaking patients, Nava said. The other 20 percent mostly include requests for sign language, Mandarin and Chinese, Arabic, Korean and Vietnamese interpreters.<\/p>\n

\u201cWe can\u2019t always provide an on-site interpreter, but we try hard to in situations where things can change so quickly, like deliveries,\u201d he said.<\/p>\n

Even though Meghan\u2019s request was a bit unusual because it wasn\u2019t she who needed the interpreter, that didn\u2019t diminish the importance of their need, Rochester said.<\/p>\n

\u201cOftentimes we don\u2019t focus on dad much, but there are three people involved,\u201d she said. \u201cBecause of the interpreter, dad could understand what was going on and support mom during that delivery.<\/p>\n

“There are a lot of sounds that go on during a C-section. He couldn\u2019t hear those, but to have the interpreter there interpreting that excitement so the father could understand \u2014 I think the situation made mom even happier because the father was made an equal part in that delivery day. It\u2019s a testament to why these services are so important.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Meghan and Craig Stalker prepared like many other parents-to-be for the arrival of their child. They picked a hospital, set up the nursery, took birthing classes. But unlike most parents, they had one more detail to consider \u2014 a detail that in the past had caused them anxiety and frustration. Craig is deaf, and he […]<\/p>\n","protected":false},"author":2164,"featured_media":2398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5],"tags":[174,24,493,222],"class_list":["post-4859","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovative-care","tag-medical-center-of-the-rockies","tag-northern-colorado","tag-patient-experience","tag-poudre-valley-hospital"],"acf":[],"yoast_head":"\nThe communication facilitator - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Meghan and Craig Stalker prepared like many other parents-to-be for the arrival of their child. 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