{"id":88318,"date":"2026-02-19T10:00:04","date_gmt":"2026-02-19T17:00:04","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=88318"},"modified":"2026-02-17T08:57:43","modified_gmt":"2026-02-17T15:57:43","slug":"our-stories-kayla-woods-caitlyn-lutyen","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/our-stories-kayla-woods-caitlyn-lutyen\/","title":{"rendered":"Kayla Woods and Caitlyn Lutyen"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p>&nbsp;<\/p>\n<figure id=\"attachment_88319\" aria-describedby=\"caption-attachment-88319\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-88319\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/01\/28113742\/Kayla-and-Caitlyn-combined-scaled.webp\" alt=\"\" width=\"640\" height=\"427\" \/><figcaption id=\"caption-attachment-88319\" class=\"wp-caption-text\">Kayla Woods and Caitlyn Lutyen<\/figcaption><\/figure>\n<h2><strong>A small gesture, a big impact: how two team members bring comfort to kids in the ER<\/strong><\/h2>\n<p>Emergency rooms can be intimidating places for children, filled with unfamiliar sights, sounds and procedures. At <a id=\"\" href=\"https:\/\/www.uchealth.org\/locations\/uchealth-memorial-hospital-north\/\" target=\"_blank\" rel=\"noopener\">UCHealth Memorial Hospital North<\/a>, two patient access registration (PAR) specialists are helping transform that experience through simple but powerful gestures that have already made a lasting impact.<\/p>\n<p>PAR specialist Kayla Woods was recently checking in a young girl who had fallen and needed stitches. The child was shaking and told Woods that she was scared of doctors. Woods recognized the fear quickly, drawing from her own experience as a mother.<\/p>\n<p>\u201cShe reminded me of my six-year-old,\u201d Woods said. \u201cEven putting a wristband on her made her shake, so I tried to distract her and asked about her favorite animal.\u201d<\/p>\n<p>The girl said she loved giraffes. Woods, who has a giraffe tattoo and shares the same favorite animal, showed it to her. The small connection brought an immediate change in demeanor. Woods promised the girl a stuffed animal, but discovered the team was out of teddy bears. Instead, she found another way to fulfill the promise.<\/p>\n<p>Using DoorDash, Woods ordered a small stuffed giraffe to the emergency department. After the child received stitches, Woods delivered the gift to her room and told her how brave she had been. The girl smiled, hugged Woods and left the hospital with confidence instead of fear. Her mother thanked Woods repeatedly on the way out.<\/p>\n<p>\u201cIt was something simple, but seeing her leave happy made my whole day,\u201d Woods said. \u201cIf a small toy can make a child feel brave and seen, it is worth it.\u201d<\/p>\n<p>PAR specialist Caitlyn Lutyen found her own way to bring comfort to young patients in the same unit. With the supply of teddy bears running low, she recognized an opportunity to create something meaningful for children experiencing stressful emergency visits. Drawing inspiration from Children\u2019s Hospital, where her own son has been seen, she began making fleece tie blankets at home.<\/p>\n<figure id=\"attachment_88320\" aria-describedby=\"caption-attachment-88320\" style=\"width: 200px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-88320\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/01\/28114217\/Caitlyn-with-blanket-scaled.webp\" alt=\"\" width=\"200\" height=\"433\" \/><figcaption id=\"caption-attachment-88320\" class=\"wp-caption-text\">Caitlyn Lutyen holding one of her handmade blankets<\/figcaption><\/figure>\n<p>\u201cI went to Hobby Lobby, picked different patterns like Bluey, Mickey Mouse and Christmas prints, and made kid-sized blankets,\u201d Lutyen said. \u201cThe first little boy I gave one to was so excited. It was just really cool to see.\u201d<\/p>\n<p>Lutyen has continued to make blankets, occasionally with support from colleagues who help hand them out to pediatric patients. Families are often surprised to receive something soft and personalized during an ER visit, and the blankets have become a welcome comfort item for children undergoing tests, stitches or exams.<\/p>\n<p>Both Woods and Lutyen work quietly behind the scenes, but their actions have resonated in visible ways. Smiles at discharge, grateful parents and calmer pediatric patients are reminders that small acts of compassion can transform a difficult day.<\/p>\n<p>\u201cIf we can make a scary moment for the kids better, that matters,\u201d Lutyen said.<\/p>\n<p>For Woods and Lutyen, patient care goes beyond registration desks and intake forms. It is about seeing the patient in front of them, especially when they are young, anxious, hurting or afraid. Their work reflects UCHealth\u2019s commitment to extraordinary care, where compassion is not an extra step but part of the everyday experience.<\/p>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\" data-olk-copy-source=\"MessageBody\"><div class=\"su-row\">\n<div class=\"su-column su-column-size-2-3 su-column-centered\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><b data-ogsc=\"\">You Make Extraordinary Possible<\/b><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\">Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><a href=\"https:\/\/uchealthpoints.isrewards.com\/Recognition\/Award\/FormFlex.aspx?pr=JAwX5qZPSOA=&#038;m=N\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#A22343;border-color:#821c36;border-radius:56px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:0px 26px;font-size:20px;line-height:40px;border-color:#be657c;border-radius:56px;text-shadow:none\"> Share a story<\/span><\/a><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; A small gesture, a big impact: how two team members bring comfort to kids in the ER Emergency rooms can be intimidating places for children, filled with unfamiliar sights, sounds and procedures. At UCHealth Memorial Hospital North, two patient access registration (PAR) specialists are helping transform that experience through simple but powerful gestures that [&hellip;]<\/p>\n","protected":false},"author":2399,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"on","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-88318","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kayla Woods and Caitlyn Lutyen - UCHealth Today<\/title>\n<meta name=\"description\" content=\"&nbsp; A small gesture, a big impact: how two team members bring comfort to kids in the ER Emergency rooms can be intimidating places for children, filled with unfamiliar sights, sounds and procedures. 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