{"id":90267,"date":"2026-05-07T10:00:45","date_gmt":"2026-05-07T16:00:45","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=90267"},"modified":"2026-05-07T09:44:57","modified_gmt":"2026-05-07T15:44:57","slug":"our-stories-nichole-coates","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/our-stories-nichole-coates\/","title":{"rendered":"Nichole Coates"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_90269\" aria-describedby=\"caption-attachment-90269\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-90269\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/05\/05105317\/Nichole-Coates-YMEP-web-version.webp\" alt=\"\" width=\"640\" height=\"578\" \/><figcaption id=\"caption-attachment-90269\" class=\"wp-caption-text\">Nichole Coates, infusion nurse<\/figcaption><\/figure>\n<h2><strong>How an infusion team reshaped the bell-ringing experience<\/strong><\/h2>\n<p>Watching a patient ring the ceremonial bell \u2014 an action that marks the end of cancer treatment and symbolizes hope for the future \u2014\u00ad is deeply rewarding. It is a celebration that brings joy to patients, families and the care teams who have walked alongside them, oftentimes for months.<\/p>\n<p>At the outpatient infusion clinic at <a id=\"\" href=\"https:\/\/www.uchealth.org\/locations\/uchealth-memorial-hospital-north\/\" target=\"_blank\" rel=\"noopener\">UCHealth Memorial Hospital North<\/a>, one patient\u2019s special moment called for a thoughtful approach. She was deaf and could not hear the bell.<\/p>\n<p>\u201cShe deserves the same experience as every other patient,\u201d said infusion nurse Nichole Coates, who got to know the patient well over nearly six months, even bonding over their shared love of orange Tic Tac mints.<\/p>\n<p>\u201cI just adored her,\u201d Coates said. \u201cI knew that she was coming up on her end-of-treatment date. However, I talked to her sister, and her sister let me know the bell would not have the same significance to her because she can\u2019t hear it,\u201d Coates said.<\/p>\n<figure id=\"attachment_90273\" aria-describedby=\"caption-attachment-90273\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-90273\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/05\/05105858\/MHN-infusion-clinic-charge-nurse-Chris-Reusch-light-bell.webp\" alt=\"\" width=\"300\" height=\"248\" \/><figcaption id=\"caption-attachment-90273\" class=\"wp-caption-text\">MHN infusion clinic charge nurse Chris Reusch with the light bell used for the patient&#8217;s ceremony<\/figcaption><\/figure>\n<p>Coates started thinking about alternatives. She talked with Hector Moreno, an Americans with Disabilities Act coordinator at UCHealth, to explore options. Moreno suggested she use a sensor light that flashes when it detects sounds, such as a bell.<\/p>\n<p>Coates also researched American Sign Language on YouTube and sent along short video tutorials to her colleagues so the infusion care team could sign \u201ccongratulations\u201d and \u201cyou did it\u201d when the day came for the patient to ring the bell.<\/p>\n<p>\u201cThis was a full team effort to celebrate our patient,\u201d Coates said. \u201cEveryone was on board with learning to sign. We have a staff of about 24 nurses. I work with the best team.\u201d<\/p>\n<p>Coates has been a nurse for nearly two decades, including many years in labor and delivery at UCHealth. She joined infusion care at Memorial North two years ago. Coates believes every patient deserves individualized care and that every day offers a chance to do better.<\/p>\n<p>\u201cWe have many patients who have language barriers, so we use interpreters for that. This was different,\u201d she explained.<\/p>\n<p>Even with a qualified American Sign Language interpreter present at each visit, Coates realized small changes could make a big difference. She learned to slow down, face the patient directly and be more mindful of how she communicated.<\/p>\n<p>Coates told of a conversation with the patient\u2019s sister:<\/p>\n<p>\u201cHer sister said, \u2018Make sure you are talking to her.\u2019 I said, \u2018You are so right \u2014 thank you for bringing that to my attention.\u2019 From that moment on, I said, OK, wait, I need to rethink this and really individualize her care. She made me work harder, in a good way. And I learned.\u201d<\/p>\n<p>Coates also took it upon herself to learn other simple signs, which the patient and her family deeply appreciated.<\/p>\n<p>\u201cThey make her feel as though she\u2019s a VIP,\u201d the patient\u2019s sister said, referring not just to Coates, but also the entire care team. \u201cAdd an \u2018S\u2019 to that so it\u2019s SVIP \u2014 a So Very Important Person.\u201d<\/p>\n<p>On her last day of treatment, the patient \u2014 surrounded by family and nursing staff \u2014 rang the bell. The light blinked blue. Staff members clasped their own hands together and enthusiastically signed \u201ccongratulations.\u201d Hugs were given; tears were shed.<\/p>\n<figure id=\"attachment_90271\" aria-describedby=\"caption-attachment-90271\" style=\"width: 220px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-90271\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/05\/05105448\/YMEP-Nichole-Coates-necklace-image-scaled.webp\" alt=\"\" width=\"220\" height=\"165\" \/><figcaption id=\"caption-attachment-90271\" class=\"wp-caption-text\">The handmade &#8220;HOPE&#8221; necklace created for the patient<\/figcaption><\/figure>\n<p>The team also presented the patient with a handmade necklace Coates had crafted from four empty orange-flavored Tic Tac boxes, each adorned with a rhinestone letter spelling \u201cHOPE.\u201d<\/p>\n<p>&#8220;Nichole played a pivotal role in bringing this event together, thoughtfully coordinating all the right people to make the day truly special,\u201d said Cassandra Peat, the nurse manager of outpatient oncology infusion. \u201cThe entire team in the infusion clinic cares deeply, not just about clinical outcomes, but also about how our patients feel during a time that can be scary and overwhelming. I\u2019m incredibly proud of each and every one of them.\u201d<\/p>\n<p>Said Coates a few days afterward: \u201cWe have another patient\u2026I think we can give them the same experience, maybe even better.\u201d<\/p>\n<p>&nbsp;<\/p>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\" data-olk-copy-source=\"MessageBody\"><div class=\"su-row\">\n<div class=\"su-column su-column-size-2-3 su-column-centered\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><b data-ogsc=\"\">You Make Extraordinary Possible<\/b><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\">Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><a href=\"https:\/\/uchealthpoints.isrewards.com\/Recognition\/Award\/FormFlex.aspx?pr=JAwX5qZPSOA=&#038;m=N\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#A22343;border-color:#821c36;border-radius:56px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:0px 26px;font-size:20px;line-height:40px;border-color:#be657c;border-radius:56px;text-shadow:none\"> Share a story<\/span><\/a><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How an infusion team reshaped the bell-ringing experience Watching a patient ring the ceremonial bell \u2014 an action that marks the end of cancer treatment and symbolizes hope for the future \u2014\u00ad is deeply rewarding. It is a celebration that brings joy to patients, families and the care teams who have walked alongside them, oftentimes [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"on","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-90267","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nichole Coates - UCHealth Today<\/title>\n<meta name=\"description\" content=\"How an infusion team reshaped the bell-ringing experience Watching a patient ring the ceremonial bell \u2014 an action that marks the end of cancer treatment and symbolizes hope for the future \u2014\u00ad is deeply rewarding. 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