Updated billing statements

Beginning Jan. 6, 2025, we have updated our billing practices and statements to give you more information about the status of your bill and outstanding balances.

At the beginning of the billing process, we usually have a good idea of what you will owe; however, we cannot know the final amount until your insurance company finishes reviewing your charges. In the past, processing delays with insurance companies may have meant that you were not aware of your balance until late in the process.

Our new billing statements give you more information up front about what your insurance company is reviewing so you can ask questions about charges sooner.

Our statements now have an easy-to-follow layout, bold colors and terminology explaining key parts of your statement.

Just as before, we offer payment plans, financial assistance options, and easier use of flexible spending funds.

Frequently asked questions.

How long will UCHealth send statements before my account is sent to collections?
  • We don’t start requiring payment until your insurance is fully finished processing your charges.
  • When your insurance processing is complete, you will receive three statements, followed by a fourth statement with a final notice if payment has not yet been made.
Why did I receive a bill so soon?
  • Based on your insurance plan, you may be responsible for deductibles, copays, and coinsurance for fees not covered by your insurance company.
  • We provide a statement as soon as your insurance company tells us that you are responsible for a portion of the bill, so you can begin planning your payment (for example, setting up a payment plan or using funds in your flexible spending account).
What does ‘Pending with Insurance’ mean? How will I know the final amount?
  • If you see “Pending with Insurance,” that amount is still under review by your insurance company. We are waiting for them to determine your final “Balance Due.”
  • We will send you a statement with the amount your insurance company has assessed. If the amount changes, we will send you a new statement.
What if I can’t pay my bill all at once?
  • We offer flexible payment plan options through My Health Connection or by contacting our customer service department at 866‑429‑6045.
How can I get help paying my bill?
  • UCHealth offers payment plans to help you manage your bills. After all payment options have been explored, you may be eligible for financial assistance.
  • The fastest way to apply is through the form in My Health Connection. You can also contact the office directly:
I paid my bill but received another billing statement.
  • Your statement may have been generated before your payment posted, or your insurance may have added additional responsibility to your services.
  • Review your remit from your insurance company or contact your insurance provider if you believe the balance is incorrect. Once you confirm the balance due is more than what insurance assessed, you may contact UCHealth customer service through My Health Connection messaging or call 866‑429‑6045 to open a dispute.
How do I file a complaint or dispute a charge?
  • If you believe there is a discrepancy in your billing, you can submit a dispute online, in writing by mail using the address on your statement.
  • Disputes typically reviewed include:
    • Services not rendered
    • Incorrect procedure billed
    • Incorrect diagnosis
    • Quality of care
  • Please note: Concerns about the amount you are billed for a specific procedure are not considered a dispute. Your responsibility is based on UCHealth’s contracted rate with your insurance company and your benefits coverage. For questions about your financial responsibility, please contact your insurance company.

Pago virtual de facturas y más

Como parte de nuestro continuo compromiso de brindar el mejor servicio posible a nuestros pacientes, queremos que comprenda el proceso de facturación después de visitar UCHealth.

Información del seguro

Si nos ha dado la información del seguro al momento de registrarse, enviaremos una solicitud de pago a su compañía de seguros.

Después de que su compañía de seguros pague su parte de la factura, es posible que reciba una Explicación de beneficios (EOB). Esta explicación debe describir cómo su compañía de seguros procesó la factura.

A continuación, recibirá un estado de cuenta de UCHealth. Este estado de cuenta le dirá el saldo adeudado después de que el seguro procese el reclamo de acuerdo con su plan de beneficios de seguro. También incluirá un resumen de los precios por los servicios que recibió.

Recibir facturas separadas por el uso de las instalaciones o de un profesional de la salud

Varios médicos que trabajan en los hospitales de UCHealth se consideran profesionales de la salud hospitalarios. Esto significa que estamos obligados a facturar por separado los cargos de las instalaciones y de los profesionales de la salud.

Como resultado, es posible que reciba 2 facturas por los servicios que recibió.

La facturación del hospital/centro podría incluir:

  • Pago por habitación para pacientes hospitalizados
  • Gastos de quirófano
  • Servicios especiales (como radiología o de laboratorio ordenados por su médico)
  • Farmacia
  • Cuidados de enfermería
  • Comidas

La facturación del médico podría incluir:

  • Servicios médicos (servicios hospitalarios para pacientes hospitalizados o ambulatorios)
  • Laboratorio
  • Anestesia
  • Radiología
  • Ambulancia
  • Patología
  • Interpretación de pruebas diagnósticas
  • Servicios profesionales especializados

> Glosario de términos

Tipos de pago aceptados

UCHealth acepta los siguientes tipos de pago:

  • Visa®
  • MasterCard®
  • American Express®
  • Discover Card®
  • Efectivo (solo en la oficina del cajero)
  • Cheque personal (solo por correo)
  • Giro postal

Los pagos se pueden hacer en línea, por teléfono o por correo. Consulte su estado de cuenta para obtener más información.